RCSLOT.com Frequently Asked Questions

Q: What are your business hours?
A: Our regular business hours are Monday - Friday, 11:00 a.m. - 8:00 p.m. central time. We're closed weekends and holidays.

Q: What City and State are you in?
A: We're in Franklin, Wisconsin. U.S.A.

Q: Can I pickup my order from your shop and not pay shipping charges?
A: Yes, absolutely.

Q: Why is there no product image or detailed description available for the item I want to purchase?
A: Due to the very large number of product lines RCSLOT.com has available, it is taking many resources to obtain clear and accurate product images and descriptions for each item. We appreciate your patience and you can rest assured that we are working very hard to have the most accurate and complete product information available.

Q: There is not much detail about the item I want to purchase. How can I be sure it is what I need and you have it available?
A: Our product database is updated daily. We use each individual item's SKU/Part Number to update its quantity. The best way to verify that an item is the product you're interested in, is to match its SKU/Part Number with the manufacturer's SKU/Part Number. All our SKU/Part Numbers match those of the manufacturer's for each item.

Q: Where can I get answers to product questions?
A: We recommend you checkout our Radio Control and Slot Car Blog - rcslot.com/blog, contact the product manufacturer, or Contact Us.

Q: How can I best contact RCSLOT.com?
A: Please always feel free to Contact Us for any reason.

Q: What type of payments do you accept?
A: We accept Visa, MasterCard, American Express, Discover, and PayPal Payments. We do not accept checks or money orders through our web site at this time.

Q: Why do I receiving a "Decline" message when I try to pay with my credit card during checkout?
A: To help prevent credit card fraud, our credit card verification settings are very high. If all the Bill To information does not exactly match that of the credit card information, our system will not approve the order/payment and you will receive the "Decline" message.

Q: Is ordering from your site secure?
A: Absolutely. Our site's security is managed by LA Servers International, uses GeoTrust SSL Data Encryption for all sensitive and financial information, and uses Authorize.Net's Fraud Detection Suite for all credit card verification.

Q: How can I view the status of my order?
A: Order Status and Order Updates.

Q: How long will it take for me to receive my order?
A: Delivery time is 3-7 business days worldwide! Learn More.

Q: Will you ship or mail orders to where I live?
A: Oh Yeah! We ship Worldwide! Learn More.

Q: Do I have to pay any sales tax on my purchases?
A: Only orders being purchased or sent within Wisconsin are required to pay a 5.5% sales tax, sorry. This is because we are located in Wisconsin. No other states or countries are charged a tax from us. All International customers should check their local laws for any Import Taxes or Duties.

Q: Can you lower the Declared Value of my International Order?
A: No, the Declared Value will be the exact order total as indicated on your invoice/receipt.