RCSLOT.com Policies

Shipping Policy - Delivery Time 3-7 Days Worldwide!

• Our shipping policy is simple, we strive to deliver all orders placed at RCSLOT within 3-7 business days from the date of purchase.
• Business days are Monday - Friday, but not weekends or holidays.
• Domestic Orders being delivered within the US will use the United States Postal Service (USPS) or United Parcel Service (UPS).
• Most orders leave our shipping facility in Franklin, WI within 1-3 business days from the date of the purchase. To help assure delivery within 7 business days, most smaller packages weighing under 2 pounds will ship with USPS Priority Mail and most larger packages weighing over 2 pounds will ship with UPS Ground. *Please note, orders being delivered to Hawaii, Alaska, Puerto Rico, or any other states, provinces, or territories outside the Continental United States usually take longer than 7 business days for delivery.
• International Orders being delivered outside the United States will always use USPS Express Mail International (EMS) and include online tracking details. The only exceptions are for packages going to Canada that may be substituted with UPS Standard.
• The declared value for all international packages will exactly match the invoice's order total, not lower. International deliveries may take longer than 7 business days because of Customs Inspections, Taxes or Duties levied by the importing country, Government Requirements, or other world events outside of our control.
• Local Pickup is free if your Ship To address is in Wisconsin and you choose the Local Pickup shipping method during checkout. We will contact you within 24 hours to arrange the details for you to pickup your order at our shop.
• All Shipping Charges from RCSLOT are fixed rates based on the total purchase price of an order. Shipping Rates are as follows:

*To help keep shipping costs low so that we can continue offering larger vehicles and kits, if the actual shipping costs are $20.00 or more than what is charged at the time of purchase, then we will notify you and charge the additional/actual costs when shipping your package.

• Shipping Insurance is required on all Domestic and International Orders valued over $100.00 and will be added during checkout:

Guarantee

• RCSLOT, LLC - RCSLOT.com is an Approved Hobby Dealer of every product we sell.
• Invoices/Receipts are sent with every order so that all manufacturers' warranties are valid.
• We guarantee that every product we sell is New in the Box.

Privacy Policy

• We are committed to protecting your privacy.
• We do not sell, trade, disclose, or rent personal information for any reason.

Payments & Billing

• We accept Visa, MasterCard, American Express, Discover, and PayPal Payments.
• We do not accept checks or money orders through our web site at this time.
• Payment is due at the time of purchase/checkout for all orders.
• Wisconsin Residents: 5.5% sales tax will be added to the order total.
• All orders are held and not shipped until payment has been verified and cleared.

Additional Verification

• US Customers: If your Ship To and Bill To address is different, or if your order total will be over $1,000, click US Verification to print our required additional verification form and instructions. Also, for any orders with a value over $500, the Ship To and Bill To address must match exactly, no exceptions.
• International Customers: Your Ship To and Bill To address must match exactly, no exceptions. Also, if your order total is over $200, click International Verification to print our required additional verification form and instructions.
• If required, we need to receive back via fax or email the completed form and a clear copy of the front and back of your government issued photo ID before your order will be shipped.

Return Policy

• Not happy with a purchase from RCSLOT.com, No Problem! Unopened items still in their original packaging that cost less than $100 can be returned for a full refund within 14 days of receiving the order, less shipping costs.
• If an item has been opened, is not sealed in it's original packaging, or if the original item price was over $100, all sales are final and the item can not be returned.
• All manufacturer warranties are valid through the manufacturer outside of our Return Policy.
• It is the responsibility of the buyer to securely mail items back to us. Before mailing the items back, you must Contact Us to receive a Return Merchandise Authorization (RMA) Number that will be assigned to your return.

Contact Us

• Always feel free to Contact Us for any reason.
• We strive to answer all comments and questions within 24 hours of inquiry.
• Our regular business hours are Monday - Friday, 11:00 a.m. - 8:00 p.m. central time. We're closed weekends and holidays.